Recently STERIS UK Ltd have supplied my facility in London with a brand new VISION Washer/Disinfector. We had a project plan for delivery onsite, installation and commissioning validation which due to a new customer transitioning in to our current workflow required a very tight timeline of 3 weeks.
From the initial delivery, which was accepted and checked onsite by the Senior Engineer and Project Manager from STERIS to the machine installation and the complete validation programme, there was a very professional and courteous approach by all staff involved and at no time was my current work practices tampered or delayed in any way. It was crucial to IHSS as a business to run a normal uninterrupted service to our existing customer base and this was achieved as a success and has been commented on by our customers.
I must mention particular praise to both the Senior Engineer Russell Pannell and Project Lead Gary Wright who reported daily on the progress they were making whether it be in person in Russell’s case or by phone with Gary and this was only on the days that he was not available to be onsite himself.
With the above in mind I would have no hesitation in recommending STERIS to any customer who is considering their services in any capacity as from start to finish we saw nothing but professionalism in the way they conduct their business.